How we are performing
We want to ensure that the services we offer you are of the highest quality and focused on your needs, whilst continuing to be safe and best value for money. Regular feedback received through on-going evaluations and surveys is very important; some of these are outlined below:
Care Quality Commission
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They make sure that care in hospitals, dental practices, ambulances, care homes, people’s own homes and elsewhere meet national standards of quality and safety – the standards anyone should expect whenever or wherever they receive care. The CQC also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act.
National NHS Patient Survey
The NHS national patient survey programme has been established as a result of the government’s commitment to ensuring that everyone has a real say in how NHS services are planned and developed. All NHS trusts in England are legally required to carry out local surveys asking people their views on their recent health care experience. They provide each organisation with detailed feedback on the standards of its service and care which goes some way in helping to set priorities for delivering a better service.
NHS Improvement - Annual Quality Report and Compliance Framework
All foundation trusts are regulated by NHS Improvement and are required to produce and submit an annual quality account to detail:
- What the organisation has done well
- Where improvements in service quality are still required
- What the priorities for improvements are for the coming year and what the trust is aiming to achieve
- How service users, staff and others with an interest in the organisation have been involved in determining these priorities
As part of the Trust's continuing compliance with its authorisation to be a foundation trust, it has to meet certain standards and targets as part of the governance framework. This is monitored on a quarterly basis by Monitor.