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Your rights and responsibilities

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The Trust has been closely working with service users, SHINE and the Managed Care Network to produce a rights and responsibilities charter for what you can expect when accessing local mental health, drug and alcohol and learning disabilities services.

The charter outlines what you should expect from our services and also what your responsibilities are when accessing support and treatment.

You will be given a copy of the charter at your first appointment but we have set out your rights and responsibilities below for your information.

Your rights

When accesing local mental health services you have the right to:

  1. Be treated with dignity and respect at all times. Regardless of personal circumstances, condition, age, race, disability, sexual orientation or religion and beliefs
  2. To be treated and supported by the most appropriate and suitably trained staff to meet your needs
  3. Be treated as an individual and involved in all decisions about support, care & treatment
  4. Have access to the latest information about your condition, medication and treatment in an easy to understand and accessible format
  5. Given appropriate and timely notice and information when appointments are changed or delayed
  6. Receive high quality, safe services that help you towards recovery and personal goals
  7. Be made aware of, and supported to access non-mental health services where needed
  8. Be given an opportunity to contribute and discuss changes to services where affected
  9. Carers have a right to an assessment of their needs and to be involved in care planning, where the service user agrees

Your responsibilities

When accessing local mental health services, your have the following responsibilities:

  1. Treat staff with respect and have an open, honest and constructive conversation about your care
  2. Consider advice given by your mental health professional and cooperate with any agreed decisions about your care
  3. Make your preferences known in any discussions about your care and once agreed, actively work towards agreed actions
  4. If you are unsure or want clarification about anything discussed in appointments or your care, please ask a member of staff for further information
  5. Always let us know when you are not available for planned appointments or your circumstances change
  6. Actively engage in working towards recovery and discharge planning and contact us should things go wrong once discharged
  7. Consider addressing other factors that might have a positive impact on your recovery and mental wellbeing
  8. Give us feedback on your experiences of our services. Consider getting involved in consultations and maybe become a member
  9. Carers will be honest and realistic about what help they require