Service user stories

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At steps2change, we value all feedback from service users so that we can continuously improve our services. Find out more about Patient Experience Questionnaires here.

We would also like to share the below inspirational recovery stories from David and Kaida.

David’s story

We asked David about what brought him to steps2change, how he accessed the service, what therapy was like, and how steps2change has helped to improve his quality of life. He also wanted to share a message for you if you are thinking of referring and are struggling at the moment.

David started therapy with steps2change after being involved in an accident when he was struggling with flashbacks, fear of traffic, sleep, mood and relationships. David went to his GP to refer to the service and had regular sessions with Steve at steps2change to talk about how he was feeling and start to re-build his confidence.

Over time, David could see drastic improvements and started to feel more like himself again. Whilst the process was challenging, he worked hard to reframe his thoughts and started going out, talking more and enjoying the activities that he used to.

David said:

“Life has its ups and downs but we’re giving you little strategies to cope with that.”

“Asking for help is your first big step forward. It’s not going to be easy but you have to really want to engage with the service and acknowledge your illness.”

“The big thing I would stay about steps2change is believe in it and give it time.”

“Steps2change saved my life on two occasions.”

Kaida’s story

When Kaida started accessing support with steps2change, she was feeling very depressed and isolated due to her physical disability. She had very low self-esteem and wanted to deal with issues in her past.

By talking in her sessions and putting effort into ‘homework’, Kaida committed to finishing her therapy with steps2change and her mood and confidence has grown. She now feels like she can ask for help when she needs it and that she can start to enjoy life with her son, taking part in “normal” activities as a parent.

“You are never alone fighting your own battles and it is that point when you are feeling your lowest and are in therapy, that you need to carry on because that will be your turning point”.

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Here's just some of the positive feedback we have received from steps2change service users

"I honestly couldn't thank this team enough, my therapist has been amazing. I never thought I would ever be in a place where I'm excited for the future, and feel strong and positive enough again, so this has changed a lot for me."

"The service has helped me enormously and I will leave with valuable guidance for the future."

"From the moment I came to steps2change I felt respected and valued as a person. The whole experience has been life changing for me."

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