What to expect at your face to face appointments during COVID 19

Published on: 29th July 2020


Information about your appointment and what to expect


If you or anyone in your household is experiencing symptoms of coronavirus, no matter how mild, you must not leave your household. These symptoms include:

-  A high temperature

-  A new, continuous cough

-  Loss or change to your sense of smell or taste


In response to COVID 19, there will be a few changes to the way your appointment is offered. The changes are in line with both national and local guidelines and will ensure the safety of both you and our staff.

If you have an appointment with one of our teams, please contact the team to let them know you are unable to attend. They will discuss with you suitable alternative arrangements.

We are only able to offer a waiting facility in exceptional circumstances.  If you require a space to wait prior to or during your appointment, please contact your team so they can make the necessary arrangements.

Please arrive on time for your appointment. When you arrive please telephone the building to let them know you have arrived.  The building telephone number will be clearly printed on your appointment letter and entrance to the building. We will notify the clinician that you have arrived; If possible please wait outside or in your car. The clinician will contact you by telephone when your appointment is about to start and will invite you into the building. The clinicians will meet you at the main entrance.

Prior to your appointment, you will be asked to clean your hands with hand sanitiser or hand wash.  We request that you wear a face covering when attending your appointment in the clinic. We would encourage you to provide the face covering for yourself. You will not be denied care if you are not wearing a face covering, and we will make one available if this is needed. If you have any difficutlies with wearing a face covering, please discuss this with your clinician. Your clinicians may also wear Personal Protective Equipment (PPE), which could include a mask, apron and gloves.

Thank you for your understanding and support in preventing the spread of coronavirus






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