How long do I have to wait for assessment?
When we receive your referral, we will contact you within 1-2 working days. We aim to book your assessment for within 10 days.
The assessment is usually via phone. However, face to face appointments or video conferencing are also available. The waiting times for these methods may be longer than via phone.
How long do I have to wait for treatment?
We aim to ensure that are our waiting times are as short as possible. There are times when waiting times are longer than we would like. We try to reduce our waits further through new initiatives and increased efficiency.
We have a range of treatment options, including some digital options which often have a shorter wait. Your preferences will be discussed with you at your assessment. We will recommend helpful things you can do while you are waiting.
It helps if you are flexible with appointment times as this increases availability.
The appointments are usually via phone or video conferencing. Face-to-face appointments are available if required. The waiting times for face-to-face appointments may be longer.
I work full time. Do you provide appointments out of the usual 9am-5pm working hours?
We certainly can. We offer early appointments from 8am Monday to Friday and some late appointments Monday to Thursday. There is high demand for these appointments. You may have to wait longer than with other appointment times.
I need to talk to someone now. What if can’t wait for my appointment?
steps2change is not an emergency service. We are closed outside our opening times. If you feel that you need to speak to someone, it’s important that you do.
Talking about a problem can relieve pressure and help you find solutions to problems you are experiencing. We have a list of useful emergency contacts on the LPFT website.
What happens if I need to cancel my appointment?
Please let us know as soon as possible if you cannot attend an appointment. We can then offer the appointment to someone who is waiting. If you cancel twice, your therapist will have a discussion with you about whether this is the right time to continue.
To contact us, use the information provided on your letter/email from steps2change.
Do you provide interpreters?
If we have been informed of your needs, we will ensure that an interpreter is present during all appointments. Please make sure that the GP or health professional that refers you is aware of your needs. They can identify these on your referral form.
Can I have face-to-face sessions?
We provide assessments and appointments via phone and video conferencing. We can offer face-to-face appointments near you if required. The waiting times for face-to-face can be longer than our remote options.
How do I make a complaint?
We want to make sure that you are receiving the best possible care. Unfortunately, there may be a time when you are not completely satisfied with the service. If you would like to give feedback about our services, please ask to speak to local steps2change team coordinator. You can also contact our Patient Advice and Liaison Service.
You can visit the Patient Opinion website and add your comments under 'Lincolnshire Partnership NHS Foundation Trust'. Comments will be passed on to us.