How to get in touch with us
We are open 9am – 5pm Monday to Friday BUT you can contact us any-time, any-day:
- Telephone – 01522 524 402 (office hours – 9am – 5pm)
- Telephone – 0303 1234 000 (all other times)
- Email – firstname.lastname@example.org (email response is only during office hours but we’ll reply as soon as we can)
If you need us urgently use the out of hours number (above) or dial 999.
We can make Telephone, Face to Face and British Sign Language Interpreters available to ensure you are able to access the services we provide. Our website contains full details of the available services and you can access this information in a number of languages by use of the Google Translation options provided on the website. Simply select the language that corresponds to your needs to translate the site into that language however note it is a simplistic word for word translation tool but we can offer more specialist services on the phone or in person by arrangement.
If you do not speak English at all it will be helpful if you ask someone to ring on your behalf to inform us what language you do speak in order that we can arrange the necessary interpreter to talk to you.
We are here to help anyone irrespective of their gender, race, religion or belief, age, disability, sexuality, transgender or any other characteristic ‘protected or unprotected’ under equality law.
We want to keep your contact with Spring Lodge confidential but if we are worried about your safety or the safety of other people we will talk to you about whether other people need to know.
We want to keep you safe so if we do need to tell somebody, we will try to give you as much control over what happens as possible.