Published on: 14th August 2024
We believe providing high quality mental health care for each individual person is fundamentally important. Therefore, we are excited to announce that in August, the NHS is launching its major annual survey on people’s experiences of using mental health services.
This is a survey for people currently accessing community services to find out what service users think about their care. A random sample of people who accessed services between April and May 2024 have been selected to receive the survey, which is voluntary to complete.
In 2023, for the first time since its inception, the survey expanded the eligibility criteria to include 16-and-17-year-old service users, who were invited to share their experiences of mental health care. This is really important to help us understand the quality of care young people receive as they use or move into Adult Services.
The survey can be completed online or as a paper questionnaire. It's confidential and carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker, on behalf of NHS England. The responses are not shared with our staff, so participation will not affect your care or treatment.
The results will be published in the spring of 2025 and will be used to assess Community Mental Health Trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best care for you and our community.
If you are invited to take part, whether contact with our services was regular or minimal, please know every voice is valued.
If you receive the questionnaire and need any help, please call the Quality Health freephone helpline on: 0800 783 1775 or email the team on helpline-QH@iqvia.com.
For more information about the survey, please visit http://www.cqc.org.uk/cmhsurvey.
