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Our Single Point of Access (SPA) service provides the first point of contact for people aged 18 and over, who wish to access mental health and learning disability services in Lincolnshire.
No more telephoning around to find the right service to meet your patient's needs - the SPA provides direct access to all our specialist and wide-ranging services.
All referrals are channelled into one central contact centre by whichever method preferred by the referrer:
Designed for both routine or urgent referrals and enquiries, the SPA is staffed by fully qualified and skilled healthcare professionals 24 hours a day, seven days a week, 365 days a year. The team provide advice and guidance through a triage process, where the urgency of care required is assessed.
People can continue to refer themselves or make enquiries on behalf of a family member or friend (with their permission), to our popular psychological therapy services (also known as steps2change talking therapies).
Once our contact centre receives a referral, they contact the patient directly to organise a triage assessment to determine which service would best suit their needs. Based on the information received, and in line with commissioning guidance, they will then be automatically signposted to the most appropriate team for assessment/treatment, or in the case of an emergency, referred to the crisis resolution and home treatment team.
We also offer 24/7 advice line, guidance and signposting for any professionals including healthcare, social care and third and voluntary sector.
If you have a mental health related query about a service user or person you support call our Single Point of Access on 0303 123 4000 and ask to be put through to tier 2 advice line.