Carer and Relative Support
Carers and relatives play a vital role in caring for loved ones who have mental health problems. We know that being a Carer can be a difficult, demanding and lonely role.
As well as providing care and treatment to our Service Users, we are here to support their Carers and families. To help us do this LPFT uses the Triangle of Care approach. This therapeutic alliance between Service Users, Staff, Carers and Relatives promotes safety, supports recovery and sustains well-being.
You may find it useful to read some of our 'Carer stories' in which they describe their experiences. If you are feeling worried, confused or have a problem you need help with please contact LPFT Carers Support Team.
Current News & Carer Activities
'Ask me a question'
Do you have a question about your loved one's illness, medication or about mental health services in general?
From Monday 13 June 2022 we are launching an 'Ask Me a Question' pilot scheme for three months.
Please send any question you may have to our Carers Support email address firstname.lastname@example.org.
One of our experienced Psychiatrists, Mental Health Pharmacists or Mental Health Nurses will try their best to give you the information and advice you need.
We will endeavour to respond to you within 48 hours (excluding weekends). Please note - responses cannot be patient specific and we will provide generic responses.
Carer/Relative Survey Feedback
Thank you to everyone who took part in our recent Carer/Relative Survey. Your views are very important to us. We have produce a summary poster of survey results for your information.
Orange Lanyards for Carer Lead Staff
Carer Lead Staff at Lincolnshire Partnership NHS Foundation Trust are now wearing bright orange lanyards whilst on shift.
The scheme was developed with the assistance of the Carer Groups. The orange lanyard enables Carers and relatives to identify the most appropriate staff member to speak to, especially when staff are busy.
Carer lead staff have had carers awareness training or family therapy training. Both Community Teams and Ward staff will be wearing the Orange Lanyards. Please note that ward staff for safety reasons wear the orange lanyard on their security belts.
LPFT have an active Carers Council where Carers work with staff to enhance and develop services and information. Developed in 2020 the Council meets once a month in the evening online. The Carers Council provides a helpful opinion and point of view from a relative perspective. Together with LPFT staff, the Carer Council assist in the design and develop information leaflets and surveys. These in turn support other carers accessing the Trust.
Membership is open to all carers of someone who accesses or has accessed LPFT services. If you would like to become a member of the Carers Council please email email@example.com for an invite.
LPFT Carers Newsletter provides the latest information for Carers.
Am I a Carer?
What is a Carer?
‘A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support’. (Carers Trust, 2016)
We have found that many people do not know that they are considered a carer. Therefore, many carers are not aware of their rights to support and information. Are you wondering if you are or are not a carer? The Department of Health defines carers as:
“People who look after a relative or friend who needs support because of age, physical or learning disability or illness, including mental illness” (Department of Health, 2002)
If you spend a significant proportion of your time providing (unpaid) support to someone accessing our services, we would refer to you as a ‘Carer’.
For most people, caring is a rewarding and positive experience. However, there are times when advice, information and support is needed. This may be for many reasons, from physical and emotional health to balancing work or finances.
As a Carer you may eligible for financial and other support. The Care Act 2015 gave local authorities the responsibility to assess the level of support a carer may need. Carers assessments are carried out by The The Lincolnshire Carers Service.
Lincolnshire Carer Service
The LCC Customer Service Centre provides telephone based information and support around your caring role.
The Carers FIRST work directly with carers in local communities across Lincolnshire. They offer services to support you at every stage of your caring journey. To help you find the balance in your life you wish to achieve.
The Customer Service Centre is the first point of contact for all general enquiries regarding support for Carers.
The Customer Service Centre is available Monday to Friday, 8am to 6pm, except on public holidays:
The Lincolnshire Carers Partnership identifies four specific carer groups, aiming to give each group a voice in establishing the support that is important to you:
- Adult Carers – those over 25 years of age caring for another adult.
- Young Carers – carers under the age of 18 years. They may be taking on responsibilities that an adult would normally have.
- Young Adult Carers – carers aged 18 to 25 years.
- Parent Carers – those over 18 years of age caring for a child (who is under 18 years of age or going through transition, this can include other relatives or guardians).
Dealing with a Crisis or Emergency
If the person you care for is having a crisis and you can not contact their normal support team, please contact Lincolnshire 24/7 SPA on 0303 123 4000.
A crisis can happen at any time, especially at weekends or at night. To reduce the stress and discomfort of a crisis we would advise you to plan a head for this situation. It may also help to have information easily available for these occurrance, such as:
- Information Sheets of how to deal with:
- A set of "Emergency/crisis" plans
- Confidential agreement for who should be involved in care and decision making
- Advance Statement or Directive, which describes the person wishes and beliefs regarding their continuing care and treatment and who should be involved in their care.
- An understanding of the roles of advocates, as well as the legal differences between a "Nearest Relative" and a "Next of Kin"
- If you are registered as a Carer then sign up for Emergency Respond Card with Lincolnshire County Council. This will provide others with details of what to do if you are not available to give that information.
- Register with your GP as a Carer. GP's hold a register of anyone who is caring for someone else.
- Information about Mental Health Units (Use of Force) Act 2018
Other Useful Services
The following services may be of help to you:
- LPFT Carer Support Team (Mon-Fri 9.00 am - 5.00 pm)
- Mental Health Cafe & The Night Light Service Tel: 0300 011 1200. The Night Light Cafes are provided by the ACTS Trust in different locations across Lincolnshire. This is a non clinical, out of hours support service for people experiencing a crisis in their mental health. The cafes are hosted by trained volunteers who offer a listening ear and provide signposting advice to visitors.
- Lincolnshire County Council - Carer Service - Customer Services: Tel: 01522 552222 (Mon - Fri 8.00 am - 6.00 pm)
- Carers FIRST (Mon - Fri 9.00 am - 5.00 pm) Tel: 0300 303 1555
- Dementia Support Services Tel: 0808 506 2558
- Mental Health Helpline (open 24/7) Tel: 0800 001 4331
- Samaritans Tel: 0330 094 5717
- Patients Advice and Liaison Service (PALS): 01529 222265
Information & Support for Carers
Carer Support Groups
- Lincoln Care Group: If you are interested in having a 1-2-1 phone call for advice or simply a chat, please email firstname.lastname@example.org. The group is running online.
- Lincoln Carers Education and Support Group, held every other Thursday 6.30pm – 8pm via Teams.
- We also have a carers WhatsApp group for peer support and for carers to gain information. Anyone who would like to be added to the group should email email@example.com
Carers Rights to Confidentiality
The Trust’s policy states that staff should be
“sensitive to the service user’s wishes and confidentiality requirements; engage with family members and carers as care partners”
However Carers, family and friends also have rights to confidentiality. Carers can ensure that their voice is heard by speaking to the nursing staff or the responsible clinician.
Carers, family and friends can also give or decline consent, for information they have provided to be shared. Please inform staff if you wish for the information you have given to be kept private from the service user.
Looking After Yourself
It is important to look after yourself. If you are not well either phyiscally or mental, it is difficult to care for someone else. Below are few tips you may find useful to support your own mental wellbeing:
- Take time for yourself and ensure you do something you enjoy even if it is for 30 minutes a day. This could be reading a book or having a bath
- Find someone to talk to. Having a friend or peer you can share your feelings with is really beneficial for your own mental wellbeing.
- Look for Carer Support Groups such as LPFT Carers Education and Support Group, LPFT Carers Whatsapp Group and Family Therapy from LPFT
There are a number of useful resources and organisations that can help you with looking after your own wellbeing.
- Moodzone is a good resource to help you cope with stress, anxiety or depression.
- Mind has a section specifically dedicated for Carers
- Steps2Change Talking Therapies Service provided by LPFT can offer you help with common mental health problems such as depression, anxiety, OCD, stress etc
- Lincolnshire Recovery College offers free educational courses on mental health and wellbeing.
Other Useful Information
We have a wide range of information which Carers may find useful to read. Please click on the links below:
- Advanced Statement
- Crisis & Emergency Planning
- The Mental Health Act
- Section 17 Leave
- Mental Capacity & Lasting Powers of Attorney
- Talking to Someone with Delusions, Unusual Beliefs & Hallucinations
- Dealing with Difficult Behaviour
- Looking After Someone with Dementia
- Meaning of Abbreviations & Jargon
- Advocacy for Carers
Young Carer Support
The Lincolnshire Young Carers service is designed to help and support children and young people up to the age of 18 years, who help to care for someone at home. That person may be a parent, sibling, grandparent, or any other relative.
Young Carers often take on responsibilities which affect their:
- friendships and relationships
- learning and development
- health and wellbeing
- future career choices
Young Carers often experience increased levels of:
- Stress and anxiety
- Isolation and loneliness
- Difficulty in taking part in social activities
- Difficulty in keeping up with their education or homework
Lincolnshire Young Carers Service offers comprehensive support through an assessment process of the Young Carers needs. If you're a young carer aged 17 or under you can contact the Lincolnshire Young Carers Service or call 01522 553275
We have created a carer passport that is designed to ensure that carers receive identification of their role within the Trust. It includes information about what support is available within the Trust, as well as locally.
The passport is designed to be printed out and completed. With the passport, you will also receive an orange lanyard and ID card identifying you as a carer, which you can wear when visiting any LPFT building to identify you as a carer. Please ask staff if you are not given one or email our dedicated email address firstname.lastname@example.org.
Lincolnshire Carer Service
- Tel: 01522 782224
- Email: email@example.com
- Web: Support for carers - Lincolnshire County Council
Lincolnshire Young Carers Service
- Tel: 01522 553275
- Email: firstname.lastname@example.org
- Web: www.lincolnshire.gov.uk/support-carers/young-carers
LPFT Carers Support Team