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LPFT aims to provide you with the highest quality care. To do this effectively, efficiently and safely, we must keep records about you, your health and the care we have provided or plan to provide to you. The information you provide helps us to ensure you are receiving the best care, information and support that is right for you.
These records may include information such as:
It is important that we hold accurate information about you and we rely upon you to inform us of any changes. The information about you and the services you receive will be recorded on our computer system. We scan paper letters and reports into this system so everything is in the same place.
As partnership working strengthens between such agencies to ensure best care, information about individuals and whole communities is increasingly being shared across disciplines and organisations.
This means that some of our records are held jointly with other statutory agencies, and other Health and Care agencies that may also be involved in your care such as Lincolnshire County Council and United Lincolnshire Hospitals NHS Trust; however this will be discussed with you by your healthcare team.
Everyone working for the NHS has a duty to keep your information confidential and secure. Staff and contractors are required to respect their duty of confidentiality to you as part of their professional codes of conduct and by their contracts of employment. We keep paper and electronic records securely to prevent unauthorised access or misuse.
We are registered under the Data Protection Act 2018 and the General Data Protection Regulation and we are committed to protecting your privacy and to abide by statutory and good practice guidance regarding maintaining confidentiality and appropriate information security. To ensure each new regular use of information is legal, we undertake a Data Protection Impact Assessment (DPIA), which is a risk assessment recommended by the Information Commissioner’s Office (ICO), the regulator of the Data Protection Act 2018 and the General Data Protection Regulation 25th May 2018. These DPIA risk assessments are processed by the Trust’s Information Governance Team.
Sharing information is strictly governed to protect your privacy rights in accordance with legislation and best practice. However from time to time there may be a need to share some, or all, of your information with other health care professionals, NHS organisations or other qualified health care providers so that we can work together to obtain the best possible care or treatment.
The Trust has an appointed Data Protection Officer who can be contacted for advice on information privacy matters. They can be contacted on:
Health Records are used to assist with:
The National Data Guardian, Dame Fiona Caldicott, recommended a new opt-out model for data sharing in her Review of data security, consent and opt-outs in 2016. The aim is to allow patients to make an informed decision about how their personal data will be used. It is part of a vision to improve patients’ trust and confidence in how data is looked after by the health and social care system. The National Opt-out ties in with other work on data security and making sure data is only used for the benefit of people’s health and care.
NHS Digital are introducing a new tool that people can use to opt out of their confidential patient information being used for reasons other than their individual care and treatment. It will be secure and accessible, and will be available from 25 May 2018.
Patients and the public who decide they do not want their personally identifiable data used for planning and research purposes will be able to:
The national data opt-out will be introduced alongside the new data protection legislation. and all health and care organisations will be required to uphold patient and public choices by March 2020.
For further details please go to: https://digital.nhs.uk/services/national-data-opt-out-programme
From time to time auditors will come to our Trust to quality check the information we hold. Under the Local Audit and Accountability Act 2014 those auditors have the authority to access personal information without the permission of our patients.
Any information recorded by the auditors will be referenced by an identification number instead of the name of a patient and will not be kept for longer than necessary as per Data Protection requirements under the General Data Protection Regulation.
The Data Protection Act 2018 entitles you to access your health records. If you would like copies of your records they will be provided free of charge.
We have 30 days from when we receive your completed request and confirmation of identification to process and respond.
There are a number of ways you can request access to your records, these include:
We will also need proof of your identity, such as a photocopy of your passport, driving licence, birth certificate and a utility bill to confirm your address.
If you require any help completing a request or the application form, please call the access to records department:
Completed forms or letters should be returned to:
Updated August 2018