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Single Point of Access for patients

Our Single Point of Access (SPA) service provides the first point of contact for people aged 18 and over who wish to access mental health and learning disability services in Lincolnshire.

Designed for both routine or urgent referrals and enquiries, the Single Point of Access Contact Centre is staffed by fully qualified and skilled healthcare professionals 24-hours-a-day, seven-days-a-week, 365-days-a-year.  The team provides advice and guidance through a triage process, where the urgency of care required is assessed. 

If you have a query about your appointment or would like to access our services you can contact Single Point of Access :
Single Point of Access Contact Centre
Sycamore Unit, Beacon Lane, Grantham
Lincs  NG31 9DF

If you're a health, social care, voluntary or third sector professional we also offer 24/7 advice line. Call Single Point of Access on the above number and ask about tier 2 advice line for professionals. Follow this link for more information for professionals.

Mental Health Helpline

Telephone: 0800 001 4331(open 24/7)

If you’re feeling low, anxious or stressed and you think that talking to another person may help you cope you can call the new mental health helpline in Lincolnshire which is open 24/7. Our helpline is experiencing a high number of calls at the moment. If you do not get through the first time, please keep trying. This helpline is for people 18+ years old.

Children and young people

Call Lincolnshire Here4You line on 01522 309120 for advice and/or self-referral to our children and young people mental health/emotional wellbeing services. The advice line is open Monday-Friday 9.30-16.30 for young people, parents and carers. Outside of these times please contact Single Point of Access using contact details posted above. More information about Here4You self-referral

For self-help and COVID-19 related support/resources- please visit www.lpft.nhs.uk/young-people

steps2change talking therapies

steps2change provides talking therapies for people 16 years and older experiencing problems with anxiety, depression, stress, and offers help with issues like bereavement or the impact of a traumatic event.

If you feel that you would like to access talking therapies you don't need to make an appointment with your GP or healthcare professional. You can self-refer to our service by following this link for more information

Trust Headquarters

We provide services across Lincolnshire, with our headquarters currently based at:

St George's, Lincoln,
Lincs, LN1 1FS
Department Direct dial number Direct e-mail address
Accounts Payable
01522 573026 lpft.AccountsPayable@nhs.net
Access to health records requests

01529 222327

lpn-tr.lpftrecords@nhs.net
Communications

01522 309194

lpft.communications@nhs.net

Estates and facilities (Helpdesk)

01522 421657

lpn-tr.estates.helpdesk@nhs.net
Freedom of Information requests
01522 309187 lpn-tr.FOIrequest@nhs.net
Human Resources
01522 421506 lpn-tr.HRHub@nhs.net
ICT Service Desk
0300 123 1020 agcsu.itservicedesk@nhs.net
Mental Health Act Office

01522 309185

lpn-tr.MHA@nhs.net
Payroll

01522 421597

lpn-tr.PayrollLPFT@nhs.net
Procurement

01522 421544

01522 421543

01522 421540

procurementteam@ulh.nhs.uk
Pharmacy

01522 421568 / 421573

lpn-tr.pharmacy@nhs.net

Media enquiries

For all media enquiries during office hours please contact the communications team on:

If your call is urgent and cannot wait until office hours, you can contact the Single Point of Access (SPA) on 0303 123 4000. Please only use this number out of hours for media enquiries if your call cannot wait until the office open. 

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Conditions and treatments

Your rights

Single Point of Access

Support

Health professionals

Trust Headquarters

We provide services across Lincolnshire, with our headquarters currently based at:

St George's, Lincoln,
Lincs, LN1 1FS

Telephone: 01522 309200

Patient Advice & Liaision Service (PALS)

For information, advice, guidance and support with our services. Click here to find out more about PALS.

PALS Office
Lincolnshire Partnership NHS Foundation Trust
Unit 8, The Point
Lions Way
Sleaford
Lincs   NG34 8GG

Freedom of Information (FOI)

If you can't find the information you are looking for within the pages of this website, please click here to see our Freedom Of Information (FOI) page or send us a request by contacting our FOI team on:

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