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Single Point of Access for patients

Our Single Point of Access (SPA) service provides the first point of contact for people aged 18 and over who wish to access mental health and learning disability services in Lincolnshire.

Designed for both routine or urgent referrals and enquiries, the Single Point of Access Contact Centre is staffed by fully qualified and skilled healthcare professionals 24-hours-a-day, seven-days-a-week, 365-days-a-year.  The team provides advice and guidance through a triage process, where the urgency of care required is assessed. 

If you have a query about your appointment or would like to access our services you can contact Single Point of Access :
Single Point of Access Contact Centre
Sycamore Unit, Beacon Lane, Grantham
Lincs  NG31 9DF

If you're a health, social care, voluntary or third sector professional we also offer 24/7 advice line. Call Single Point of Access on the above number and ask about the Lincolnshire Mental Health Adviser Helpline. Follow this link for more information for professionals.

Mental Health Helpline

Telephone: 0800 001 4331(open 24/7)

If you’re feeling low, anxious or stressed and you think that talking to another person may help you cope you can call the new mental health helpline in Lincolnshire which is open 24/7. Our helpline is experiencing a high number of calls at the moment. If you do not get through the first time, please keep trying. This helpline is for people 18+ years old.

Children and young people

Call Lincolnshire Here4You line on 0800 234 6342 for advice and/or self-referral to our children and young people mental health/emotional wellbeing services. The advice line is available 24/7 for young people, parents and carers. More information about Here4You self-referral

We are currently experiencing intermittent issues with this phone line. Please keep trying if you are unable to get through. We are working to get this issue resolved as soon as possible.

For self-help and COVID-19 related support/resources- please visit

steps2change talking therapies

steps2change provides talking therapies for people 16 years and older experiencing problems with anxiety, depression, stress, and offers help with issues like bereavement or the impact of a traumatic event.

If you feel that you would like to access talking therapies you don't need to make an appointment with your GP or healthcare professional. You can self-refer to our service by following this link for more information

Lincolnshire Mental Health Adviser Helpline

An advice line for those supporting people with their mental health.

The Lincolnshire Mental Health Adviser Helpline is there to support, enable and empower people to deal with mental health queries and issues when they need information, advice or signposting. 

The advice line is staffed by LPFT registered mental health practitioners who will offer support, information and advice on how to proceed with a mental health query someone is dealing with, so that you can continue to provide support to the person you are working with. 

Where necessary, practitioners can signpost you to other relevant services or organisations. These may be LPFT services, other statutory services, as well as non-statutory services such as voluntary and community organisations.

The helpline is available to anyone working with people experiencing mental health difficulties, whether you work for statutory, community, third sector or voluntary organisations. 

Telephone: 0303 123 4000 (open 24/7)

Trust Headquarters

We provide services across Lincolnshire, with our headquarters currently based at:

St George's, Lincoln,
Lincs, LN1 1FS
Department Direct dial number Direct e-mail address
Accounts Payable
01522 573026
Access to health records requests

01529 222327

01522 309194

Estates and facilities (Helpdesk)

01522 421657
Freedom of Information requests
01522 309187
Human Resources
ICT Service Desk
0300 123 1020
Mental Health Act Office

01522 309185

01522 421597

01522 421544

01522 421543

01522 421540

01522 421568 / 421573

Media enquiries

For all media enquiries during office hours please contact the communications team on:

If your call is urgent and cannot wait until office hours, you can contact the Single Point of Access (SPA) on 0303 123 4000. Please only use this number out of hours for media enquiries if your call cannot wait until the office open. 

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Trust Headquarters

We provide services across Lincolnshire, with our headquarters currently based at:

St George's, Lincoln,
Lincs, LN1 1FS

Telephone: 01522 309200

Patient Advice & Liaison Service (PALS)

For information, advice, guidance and support with our services. Click here to find out more about PALS.

PALS Office
Lincolnshire Partnership NHS Foundation Trust
Unit 8, The Point
Lions Way
Lincs   NG34 8GG

Freedom of Information (FOI)

If you can't find the information you are looking for within the pages of this website, please click here to see our Freedom Of Information (FOI) page or send us a request by contacting our FOI team on:

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