Important information about the coronavirus (COVID-19)

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The NHS in Lincolnshire and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff, while also ensuring services are available to the public as normal. 

To read the most up to date coronavirus information and what you can or cannot do under the new instructions, visit the Government website here.

There are three simple actions we must all do to keep on protecting each other

  • Wash hands - keep washing your hands regularly
  • Cover face - wear a face covering in enclosed spaces
  • Make space - stay at least 2 metres apart - or 1 metre with a face covering or other precautions.

The government has announced new national restrictions in England from 5 November and you can find out more on the Government website here.

Our services will continue to be available during these new restrictions, but how we deliver them may be adapted to protect both you and our staff. Appointments may be held virtually or over the phone. However, should you need to see someone in person our teams will do their best to accomodate your needs with suitable precautions in place.

Attending an appointment at one of our sites

If you are coming to one of our sites for an appointment you are asked to wear a face covering for the duration of your time in our buildings. This is for your safety and the safety of other patients and staff.

Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website Use this link to visit the website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

We understand that it may be difficult for some patients to wear a face covering and in these circumstances other measures will be considered on a case by case basis. Please call us if you have concerns and would like to discuss alternative arrangements.

Read more about wearing a face covering on our sites by using this link.

Face covering exemptions

Face coverings are mandatory in additional enclosed spaces from 24 July. Exemptions to this include anyone under the age of 11, or those with disabilities, or hidden health conditions such as breathing difficulties, mental health conditions or autism. 

You are not required to prove you are exempt and it is for you to choose how you  want to communicate this to others. For those who would feel more comfortable showing something that says they do not have to wear a face covering, exemption cards are available to print or display on mobile phones. You can download the exemption cards on the Government website by using this link.

Full guidance on face coverings can be found on the Government website by using this link. 

Visiting a patient in hospital

Following the change in national restrictions announced on 31 October we are currently reviewing our visiting policy. We are currently able to offer visiting for patients on our wards by appointment only.

All visiting must be pre-arranged with the ward in advance and some wards may not able to offer visits on the premises at this time. Instead there will be a focus on using alternative outdoor and indoor spaces and appropriate patient leave to help facilitate visiting, as well as the continued use of technology such as video calling and messaging.

Read more about what current visiting arrangements are here

Stay at home if you have coronavirus symptoms, no matter how mild.

Symptoms of coronavirus include:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

To protect others if you have symptoms, do not go to places like a GP surgery, pharmacy or hospital. Stay at home and book a test.

If you have an appointment with one of our services please contact the team to let them know you are unable to attend. They will discuss with you a suitable alternative arrangement.

Use the NHS 111 online coronavirus service to find out what to do

If you have symptoms of coronavirus (COVID-19), you can ask for a test to check if you have the virus.

Only call NHS 111 if you cannot get help online.

If you need to use an NHS service, you should try to do it online from home first, unless:

  • it is a serious or life-threatening emergency
  • you feel very unwell
  • you need to attend ongoing treatment and have been told otherwise 

How long to self isolate if you have symptoms

  • if you have symptoms of coronavirus and you live alone, you'll need to self isolate at home for 10 days
  • if you live with others and you or someone in your household has symptoms, you'll need to self isolate at home for 14 days from the day the first person in the home started having symptoms.

Self-isolation advice can be found here.

Protecting yourself and others

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

•  Avoid close contact with people who are unwell.

More information can be found on the NHS website here

NHS COVID-19 app to support NHS Test and Trace

The new NHS COVID-19 app is now available to download for free as a vital part of the NHS Test and Trace service in England.

It is the fastest way to see if you’re at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community. The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. It uses proven technology from Apple and Google, designed to protect every user’s privacy.

Download or read more about the app and how it protects your data and privacy by visiting

Your Covid Recovery

Your Covid Recovery is a new NHS website designed to help people recover from the long-term effects of coronavirus, otherwise known as Covid-19.

If you have had Covid-19, you may still have some physical symptoms, such as, breathlessness, a cough and a lack of energy. You may also have psychological symptoms, such as feeling scared or anxious, depressed, having trouble sleeping and struggling to remember or concentrate.

These symptoms, both physical and psychological, are common. Your Covid Recovery includes information from experts about how to manage them and look after your health and wellbeing. It also includes information on returning to work, and a helpful section for the family, friends and carers of people who are recovering.

Useful links

NHS advice regarding coronavirus and symptoms

Latest information about the Government's response

Stay at home: guidance for households with possible coronavirus (COVID-19) infection

Five things you can do to protect yourself and your community

Public Health England advice videos - including British Sign Language versions

Advice and support for carers during the coronavirus outbreak

steps2change talking therapies website - phone: 0303 123 4000

Mental Health Helpline - phone (open 24/7): 0800 001 4331

Community help and volunteering opportunities

Victim Support - Advice for individuals on scammers and fraudsters

Victim Support - Advice for groups on scammers and fraudsters

Useful links - Accessible formats:

Audio version of Coronavirus advice 

Hand wash poster - easy read 

Hand wash poster - large print

Easy read - Guide to coronavirus 

Easy read  - Guide to looking after your feelings and your body

Easy read - Getting NHS help when you need it during the coronavirus outbreak

Easy read - Updated rules from the Government

Easy read - Shielding advice poster

Easy read - How to get a test

Easy read - Important information about me (If you need to go into hospital please take this sheet with you, along with your hospital passport if you have one)

Easy read - What happens if I go in to hospital

Easy read - What to expect if someone I know goes into hospital

Easy read - Guide to the Care Act easements

Plain English - Getting NHS help when you need it during the coronavirus outbreak

Easy read - Mencap friendship flags activity

Easy read - LPFT boredom buster booklet

Easy read - The importance of friendships planner

Easy read - What you can and cannot do from the 4th July

Easy read - Social distancing guidance July

Easy read - Wearing a face covering July

Easy read - Going to work safely July

Guidance for children and young people:

COVID-19 general guidance for children and young people

COVID-19 general guidance for children and young people - North East Lincolnshire

A list of guidance links for children and young people

Child and Adolescent Mental Health Services (CAHMS)

Coronavirus information hub page for young people

NHS Colouring Sheet 

Guidance for parents

What to do if a child is unwell

Advice on which service to access if a child is unwell

COVID-19 guidance in different languages:

For more general information and updates please visit 

Last updated 3/11/2020

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