Single Point of Access

Our Single Point of Access (SPA) service provides a first point of contact for people wishing to access mental health and learning disability services in Lincolnshire.

The SPA team offers mental health triage and assessment to enable enquirers to be directed to the most appropriate service to meet their needs.

People can refer themselves, or make enquiries on behalf of a family member or friend, (with their permission), to our popular psychological therapy services (also known as steps2change).

Designed for both routine or urgent referrals and enquiries, the single point of access contact centre is staffed by fully qualified and skilled healthcare professionals 24 hours a day, seven days a week, 365 days a year.  The team provides advice and guidance through a triage process, where the urgency of care required is assessed. 

The SPA team works closely at times of mental health crisis with our home treatment teams and our partner organisations from across the public and private sectors to signpost people to the most relevant services that will aid their recovery.