Your experience counts

Lincolnshire Partnership NHS Foundation Trusts wants to ensure that you have the best possible experience when you are accessing our services. Quality is at the heart of everything that we do, whether it is in our inpatient units, clinics, or in people's homes. It is the quality of the services we provide and how we provide them that makes for a good patient or carer experience.

We want you to be completely satisfied with our services. That is why we value your comments and suggestions, both positive and negative. We want to encourage you to give us feedback on our services

• What do we do best?
• How could we improve things?
• Is our service friendly and well organised?
• Have you been treated fairly?
• Is there anything else we could offer you?

To improve the patient experience we need to gather feedback, make changes based on that information, measure the improvements and share them as widely as possible. Your feedback is extremely important to us so we know what we are doing right and understand where we need to improve. We want to hear about your experience of our services as we recognise that feedback, both positive and negative enables us to monitor how well we are doing through the eyes of the patient or carer.

Here are some examples of where our teams have used feedback to improve our services:

You said: Young people felt anxious before coming into the service.

What we did:  Peer support worker is now offering to meet with children and young people prior to appointments to lessen their anxieties.

You said:  An A&E department can be a busy, overcrowded place which can be particularly distressing if waiting for a mental health assessment.

What we did: We've identified a dedicated room at one of  A&E sites where a mental health assessment  can be undertaken undisturbed. We are currently working to design and create a dedicated space at otherA&E locations too.

You said: Service users identified that they wanted more support regarding benefits.

What we did: Benefits drop-in sessions have been set up to offer support and advice.

How to give feedback

The Patient Experience Team deal with all comments, concerns, complaints and compliments to the trust. There are a number of ways in which you can share your feedback with us, whether you want to say thank you, raise a concern or complaint, or simply tell your story.