Outstanding quality

We will continuously improve to deliver high quality, innovative care

Working with you we will

  • Co-produce at every stage of service design and delivery.
  • Hear service users, carers and their families, ensuring they are at the centre of their care.
  • Make it easy to access safe, evidence-based care, at the right time, in a way that suits people’s needs and individual choices.
  • Make sure people experience kind, hopeful and compassionate care, where everyone is treated with dignity and respect.
  • Ensure care and communication are coordinated, personalised and treat the whole person.
  • Maximise independence and help people to reach their goals.
  • Celebrate success, share good practice, and learn from people’s experiences.
  • Support our people to be professionally curious, to innovate and protect service users, carers and families’ rights.

How we will know

  • People report easy access, positive experience, and effective outcomes.
  • People are kept safe from avoidable harm.
  • More people provide honest feedback, in a way that works for them.
  • We can demonstrate we have learnt and improved when things go right and wrong.
  • We meet and influence the standards of evidence-based practice.
  • There is new learning through research and innovation.
  • There are co-produced and implemented ways to measure the quality of our services.
  • Service users and carers have access to effective advocacy support when they need it.