Carers Rights & Confidentiality

The Trust’s policy states that staff should be “sensitive to the service user’s wishes and confidentiality requirements; engage with family members and carers as care partners”.

To ensure the rights of confidentiality for the service user staff will always seek consent from them to share information with their family and friends.

Service users are entitled to decline to give consent for information to be shared with their family and friends, or they may set specific limitations to information that can be shared.

For consent to be given the service user must demonstrated that they:

  • Have the mental capacity to make the decision whether to consent or refuse.
  • Have been provided with all of the relevant and sufficient information.
  • Not be under duress or excessive pressure. However, carers, family and friends also have rights to confidentiality which means that they must be offered the opportunity to pass on their thoughts and/or information to the nursing and medical team involved in the care of their loved one.

Carers can ensure that their voice is heard by speaking to the nursing staff or the responsible clinician.

Carers, family and friends can also give or decline consent, for information that they share, to be passed onto the service user.

If you do give information you wish to be kept private from the service user please ensure that you inform the staff member of your wishes at the time of sharing the information.

It is important that Trust services have your up-to-date contact information, so that we can continue to include you in your relatives care planning. We would ask that you advise us of any changes to your contact details, at the earliest opportunity.

In order for mental health staff to help address your needs please let them know your role, are you a friend, next of kin or first contact, and if you have any special requirements, such as are you are a young carer.

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