Published on: 8th January 2024
NHS 111 has historically been used to support those seeking help with physical health needs, however in the near future people of all ages will also be able to access urgent mental health support through NHS 111 too.
This enhanced offer will enable specially trained mental health clinicians to speak to callers 24/7, discuss their urgent needs and assess the best way to support them.
Currently in Lincolnshire, people access mental health support via the Mental Health Matters Helpline, where dedicated staff provide emotional support and someone to talk to 24/7. If an individual requires urgent care, this is escalated to local crisis teams for support. Those seeking emotional wellbeing and mental health support for children and young people are also able to call the Lincolnshire Here4You advice line, which is also open 24/7.
The expansion of NHS 111 enhances this offer further by giving a direct line for those in crisis and requiring more urgent help. The local helplines will remain for emotional support and less urgent signposting.
To support the expansion of the NHS 111 service, we’re doing a piece of work to gather views and understand how we can best develop the new telephone line, as well as understanding if there are any factors unique to Lincolnshire that need to be considered.
We would really welcome your responses to the following short survey: http://ratenhs.uk/z3IbIM
