Feedback from service users and carers

Below are just some of the fantastic feedback our teams have received recently from service users and carers. 

Adult Inpatient and Urgent Care Division

"Excellent food, sleep and staff." - Service User (Conolly Ward)

"The staff are always helpful, very kind and always there to support." - Service User (Maple Lodge)

"You are all amazing people and I thank you from the bottom of my heart. You have also mended my soul. There is nothing I can see that you could have done better. Keep doing just what you are all doing. I know you can't help everyone but you have definitely helped me." - Service User (PCDU)

"They were able to help support me with the problem I had with my mental health. I am able to think much more clearly and I now know what I need to do before it get worse." - Service User (Ward 12)

"The staff at Ash Villa were caring, friendly and supportive." - Service User (Ash Villa)

"They were so caring. I feel lucky to be in receipt of this standard of care." - Service User (Conolly Ward)

"The staff are brilliant and really looked after me. If I could post before and after pictures you would see the change and how they have given me a brand new life. Thank you." - Service User (Ash Villa)

"Dr Shahpesandy, the MDT and Team at Ash Villa have given me 100% dedication. Changing my medication has enabled me to become well again and go home. Thank you to all of you." - Service User (Ash Villa)

"All the staff were amazing. They listened, understood and knew I wasn’t being judged. I would like to give a special thanks to Rachel. I felt as though she went above and beyond and I could feel she genuinely cared, which helped a lot considering the mindset I was in at the time." - Service User (Lincoln CRHT)

"All such good people. The doctors and nurses are the best." - Service User (Ward 12)

"I felt alone when I first came to the ward, now I feel like I am part of a family. I feel sad to leave. Everyone is so nice here." - Service User (Conolly Ward)

"Everything was good, they made me feel safe, warm and welcome. All the staff were easy to talk to and helped in every way possible. There was no judging, they were just good at listening and helped with my anxiety lots and really good advice was given. The crisis house saved me and my life when I was at my lowest. I can’t thank the staff enough." - Service User (CRHT Louth)

"Staff ran everything smoothly, they are dedicated workers. The building is nice and clean and it made me feel welcome. If I needed help I could ask for it." Service User (The Fens)

"The staff were fantastic. Thank you." - Service User (Health Based Place of Safety)

"There was nothing CRHT could have done better. It felt like a quick response and all the staff were brilliant." - Service User (CRHT Lincoln)

"I felt safe. All the staff made me feel relaxed and communitive." - Service User (Hartsholme Centre, Lincoln)

"The thing that was good about the services was that there were people to talk to when needed and lots of support. They can't do anything better than what they are doing at the moment. Thank you all for the support." - Service User (CRHT Lincoln)

"The staff were very good and friendly. They were very approachable and good at their jobs." - Service User (Conolly Ward, Lincoln)

"I felt listened to, the services were good." - Service User (Psychiatric Clinical Decisions Unit, Lincoln)

"I feel like I was listened to and got the support I needed." - Service User (Ward 12, Boston)

"The staff have been brilliant and helped with my mental health and put me in a better place. A brilliant experience." - Service User (Conolly Ward, Lincoln)

"I learnt a lot here and loved everyone here greatly." - Service User (Hartsholme Centre, Lincoln)

"The staff are amazing, I felt like I got the support I needed. Can't think of anything they could have done better." - Service User (Psychiatric Clinical Decisions Unit)

"My response was given as a genuine patient. I never thought I was ill, but after the staff on Conolly ward showed care, I soon realised just how much I was stuck in life and I now feel free. And without then interfering, they have stood by me with kindness." - Service User (Conolly Ward, Lincoln)

"I am very grateful for the support I received during this dark time. I felt genuinely supported by the team and I was provided with help and resources to cope with the difficulties I was experiencing." - Service User - Crisis Resolution and Home Treatment (CRHT) Grantham

"The team has compassionate and attentive staff." - Service User - Charlesworth Ward (Lincoln)

"The staff were very helpful. The consultant is the best I have been given and the care service was second to none. The greatest Pscyhiatric Intensive Care Unit (PICU) I have been referred to." - Service User - Hartsholme Centre (Lincoln)

"The staff have been wonderful and I mean that from the bottom of my heart" - Service User (The Wolds)

"I had most of the treatment that was available at the time. The staff were good." - Service User (The Wolds)

"All the staff were kind, helpful, considerate and always attended to my needs, even as far as filling my water jug. The ward has helped me with my recovery and getting back into the community." - Service User (The Wolds)

"Excellent service and I was surprised at how quick I was seen. Thank you!" - Service User (Boston CRHT)

"Attentive staff - I was listened to and made to feel safe. I have had my life changed, you have returned me to myself again and I'll be forever grateful. Thank you." - Service User (Charlseworth Ward)

"Every part of being here was brilliant and there is nothing that could be better, it is a great help and place.  Love to all the staff, I will miss them all. - Service User (PCDU)

"The people who came listened to what I had to say and answered my questions.  I was never made to feel silly." - Service User (CRHT Boston)

"You’ve been like a family to me." - Service User (Ash Villa)

"My stay was very helpful and I got lots of support from staff." - Service User (Maple Lodge)

"Absolutely amazing." - Service User (Urgent Care Assessment Centre)

"He felt the team that visited him listened and gave him time to talk he felt he got help from the team a big thank you to such a great team" - Relative of Service User (CRHT Grantham)

"A lot of support, encouraged to use taught skills." - Service User (The Wolds)

"All the staff are very helpful. They smile all the time & were coordinated. They always give a good response to patients needs, they’ve really looked after me well." - Service User (Maple Lodge)

"Good visiting hour."  - Service User (Maple Lodge)

"Fantastic staff who visited me. Professional, patient and informative, Kirsty (and colleague) were empathetic to my needs." - Service User (Boston Crisis Resolution and Home Treatment)

"I've found the service to be truly life-changing and extremely helpful." - Service User (Boston Crisis Resolution and Home Treatment)

"The gentleman we saw was I believe called James. He was absolutely superb. He had my notes also knew my story. He went above and beyond to help." - Service User (Boston Mental Health Liaison Service)

"The care I received was very good indeed." - Service User (Boston Mental Health Liaison Service)

"I cannot praise Tiffany, Emma, Stacey and all the rest of the team. The work they do is amazing and nothing is too much trouble for them. They were always there giving my advice and level headed opinions. I really don't know what I will do without them all." - Service User (Perinatal Service)

Adult Community Division

"Thank you for your support and service." - Service User (Criminal Justice Liaison and Diversion)

"The team have always been fast and efficient whenever there have been concerns about my mental health. I feel able to talk freely without being judged." - Service User (Perinatal Team)

"Jackie has been extremely friendly and supportive." - Service User (Community Mental Health Team Gainsborough)

"Everything was exceptional about your service and as far as I was concerned from beginning to end your services were outstanding." Service User (Lincoln North CMHT)

"I have no complaints, excellent service." Service User (Community Rehab Lincoln Gainsborough)

"Jasmine let me go at my own pace and was really supportive I would 100% recommend." Service User (IPS Grantham Sleaford)

"Daniel was very good at listening and stayed in touch and supported me." Service User (Community rehab team)

"I could not fault anyone or anything. I received more support these last few months than at any other time in my life" Service User (Skegness CMHT)

"Excellent service and excellent care. The NHS are the best in world." Service User (Skegness Integrated place based team)

"Ambica was very professional, very polite, very friendly and made me at ease. I don't trust people very well and can be very not willing to talk but she slowly got me to talk to her." Service User (Place based team, Skegness)

"The sessions I had with the Psychologist worked very well and also helped me to identify different emotions." Service User (Lincoln South CMHT)

"It is very helpful.  The service is worthwhile." Service User (CMHT Stamford)

"I always know that the team are at the end of the phone if I need them. They are always quick to follow up on how I am doing." - Service User (EIP Countywide service)

"I want to say a special thanks to Jo. She came to my house to see me. She was very professional, caring and made me feel safe and secure. Also, thank you to Joseph who called me and again. He was very helpful and nothing was too much trouble. They are a credit to the service and the NHS." - Service User (Perinatal team)

"I was asked to look at spiritual intelligence. I think it could be a great help to people with mental health issues, reiki treatments are very good. Learning reiki it can be used to treat yourself mindfulness and mediation are all good and not invasive. My session was very positive- it was the best I have ever had!" - Service User (ICMHT Louth)

"Jackie has helped me beyond what I expected.  She is the reason I am still alive.  Much appreciated." - Service User (Integrated Place Based Team, Skegness)

"I have no complaints at all. Without this therapy I don't think I'd still be here. I can't thank Janet enough for all her time and help, a lovely lady." - Service User (Integrated Place Based Team, Lincoln)

"Fantastic service provided to me by Dr Rebecca Dickenson." - Service User (Perinatal Countywide team)

"Everything was good about the services and nothing could have been done any better." - Service User -Spalding CMHT

"There were friendly faces and supportive voices. I felt that the team cared and were there for me at any time." - Service User - Community Rehab Lincoln/Gainsborough

"The course highlights the importance of psychoeducation" - Service User - Recovery College - Let's talk about Emotional Unstable Personality Disorder

"Amazing as always." - Service user - Commuity Mental Health Team (Spalding)

"It was a quick turnaround from assessment to receiving help." - Service user - Perinatal Service 

"I feel more confident that I could help a patient with Emotional Unstable Personality Disorder (EUPD) in distress. I would feel able to help them safety plan and write lists for alternative options to try before they were to self harm." - Recovery College

"Natalie took me on when I felt no hope and took the time I needed to understand things." - Service User (CMHT Stamford)

"I had help identifying my issues and understanding my underlying causes. I feel more confident talking about issues."  - Service User (Place Based Team, Skegness)

"Ms Bronwyn is a caring and thoughtful therapist.  She made me feel at ease all the way through my treatment.  Ms Bronwyn is a credit to St Johnson Hospital Mental Health Dept. without her guidance and knowledge I feel I would be lost forever.  A big thank you from me.  Ms Bronwyn you are a super hero." - Service User (Spalding CMHT)

"Our services worked well, efficiently and respectfully." - Service User (Early Intervention in Psychosis)

"Conversation was great and given me time to speak and work through with me to support my situation." Service User (CMHT Stamford)    

"I now know more about self esteem, the importance, benefits, where my low self esteem has originated from, how my past might have influenced my beliefs surrounding myself. - I also learnt how I protect myself, types of self esteem etc. which I found super interesting and lots that I had never heard of or come across before which I’m incredibly pleased about. I will try to remember the models of self esteem, relearn about myself and try out new experiences, recognising low self esteem in myself and incorporate ways of growing self esteem into my daily life and I’m excited to make changes." - Service User - (Recovery College) 

"The team made me feel very welcome and looked after.  They provided support and recognised when I needed more/less support.  Very caring.  They made me feel valued and understood." - Service User - (Perinatal) 

"Ruth has been a huge support to me in many ways. She had a listening ear, was understanding, caring and she never rushed my appointments. Ruth always was there when I needed her and I'm truly grateful for all her help. She is amazing at her job, and I can’t recommend her enough. She has helped me understand and look at things differently. Couldn’t have asked for anyone better." - Service User - (Primary Care Mental Health, East Lindsey)

Specialist Services Division

"I think it was really good. The lady was very kind and understanding." - Service user (Young Minds Matter, Grimsby)

"The Clinician really helped me when I felt down." - Service user (Learning Disabilities - South)

"The service was excellent overall, and particularly the lead dietitian. She explained matters to me thoroughly, competently and clearly, and as a result of her support I was able to make some fruitful changes to my 'bad habits' which have helped improve my state of health. Her approach is both highly professional and 'personal' enough to give confidence and encouragement." - Service user (Dietetics Service)

“I feel my child got on really well, the practitioner got on well with my child building a relationship to support my child” -  Parent/Carer -  Healthy Minds (Lincoln and West Lindsey)

“My worker was friendly and they really helped me” - Service user - Young Minds Matter (Grimsby)

“The thing that was really good about the work we have done, is that before, I would just sit in my chair and be all stressed out, but now the practitioner has taught me how to deal with that in different ways. So I don’t blow up anymore and I am really looking forward to secondary school for the first time” - Service User - Mental Health Support Team (Lincoln)

"The team went above and beyond for my child. I am very happy with the support we received" - parent of a Service User - Young Minds Matter, (Grimsby)

"I feel the psychology team listened to my concerns about my child’s communication difficulties and were gentle in their approach." - CAMHS at Grantham Health Clinic (Grantham)

"We weren't judged on how we were handling things. We have had so much help and support, thank you." - Parent Carer - MHST (Skegness)

"The speed of us being able to access was support was fantastic.She was able to begin sessions within two weeks of her crisis episode. Although it was meant to be a group session, it was actually 1:1, which made it so much easier for my daughter to open up and form a relationship and trust, I feel completely assured that she was listened to and advised. I've seen a definite change for the positive in her health, and although I know it will take time to support her to completely get well, I know she has the best foundations from her sessions with Healthy Minds." - Healthy Minds (North and South Kesteven​​​​​​)​

"My child really connected with the practitioner and felt confident and comfortable to share her feelings." - Mental Health Support Team – Boston

"I have had the most genuine support and beyond and couldn’t thank the team enough." - SARC service user

"The worker assigned was amazing, she constantly made me feel validated and was incredibly supportive throughout. I don't have any improvements because she was exceptional." - SARC service user

"Everything was great!" CAMHS service user (Lincoln)

"I was really listened to and not made to feel that my worries weren’t important or valid. I also feel that I was given a lot of tools to help with my daughter's worries, which helps me and made me reflect on how I deal with things and look at my own anxiety to help improve my daughter’s wellbeing. It has been an all-round service which has helped – you sometimes need a third person to support and suggest changes as it's hard to see things clearly when you are in it." Parent of a service user - Mental Health Support Team (Skegness)

"It was good to have someone who came so quickly after our phone call (the same day). This is not only for the patient but also and maybe just as much for the carers." - Carer - CHAT

"The clinician really listened to myself and my daughter. She helped my daughter to learn coping skills for her anxiety and helped her to build up her confidence." - Parent of service user - Mental Health Support Team

"We had a 1-2-1 session online - this was excellent. It was useful to discuss ongoing issues and be a part of my child's support." - Parent of a service user - Healthy Minds

"My support worker was kind, really listened well to me and always made the effort to find out the answers to my queries, signposted me onto other helpful services that I was previously unaware of and helped me to understand certain aspects of how autism manifests itself in my life. My support worker helped me move towards a greater place of self acceptance and showed me practical ways that I could be kind to myself in my day to life in order to not end up feeling so overwhelmed by life. I feel very grateful to have had the privilege to have access to this service. It really was wonderful." - Service user - Autism Service

"My practitioner put me at ease, listening to my concerns and made sure she had understood me and I had understood her. She provided sound advice and suggestions for help and confirmed where future assistance could be gained whenever it may be needed." - Service user - Here4you

"We had such a calm, caring, professional individual who held these sessions. She was so helpful and the help we got has been invaluable. We were kept in the loop at all times." - Service user - MHST (Skegness)

"We have used Healthy Minds twice now for my child and both people we have seen have been very caring, easy to get on with and have been great listeners. They will help with whatever they can, it doesn't matter if it's small or something big,they have helped us a lot." - Service user - Healthy Minds (East Lindsey)

"It was good to have someone who comes so quickly after our phone call (the same day). not only for the patient but also for the carers." - Service user - Learning Disabilities - Community Home and Assessment team (CHAT).

"Their approach, knowledge and support was amazing; personalised based on what I shared. They were supportive and listened before offering advice and confirming THE next steps. She was confident within her role and this filled me With confidence. I was incredibly impressed that I only called yesterday and received a triage call back today. I wish I had been aware of this service months ago." - Service User - Here4You (Spalding)

"The team we saw from our initial appointment to our discharge have been exceptional." - Parent/Carer - CAMHS Eating Disorders

"The therapists were all fantastic. Amazing work by them all. I can't recommend this service enough. I want to help myself now!" - Service user - Adult Eating Disorders

"My worker was patient, calm and very easy to engage with. She listened to me and advised where needed. At times in my life, I have felt different and alone but she helped me to understand my feelings and emotions better. I don’t think there is anything that could have been done better." - Service user - Autism Post Diagnostic Service

"The service has been nothing but supportive. As we waited to get to the top of the list, we were provided with support prior to diagnosis. When things got worse and right up to appointment, Dr H was nothing but assuring and has come up with some fab ideas for treatment while we wait for the after diagnosis team." - Parent /Carer (Autism service)

"Everything was good. It was a good service and I was very well supported and cared for and I was given the right advice. I think the service went really well. I was happy with the help and the support I was given." - Service User (SARC)

"The people I spoke to were brilliant- both supportive and helpful. I received advice and a referral and information on what would happen next." - Service User (Here4you, Lincoln)

"CHAT were very supportive, they made contact everyday. It was useful knowing they were there to help." - Service User (Community Home Assessment and Treatment team)

"The lady I spoke to was very friendly. She listened, she understood, she asked questions which I was happy to answer. She explained everything." - Service user (Here4You, Lincoln)

"Everything that was done was at my pace, anything that I did not understand was explained. if I needed more time to answer, this was given, and  I could come back to something at a later time, if needed. This enabled me to feel more comfortable about this service, and I could do this at home which was best for me." - Service user (Autism Service)

"Your service has supported both my daughters amazingly, it’s also helped myself to understand the mental health issues that my girls face, all the staff are so very helpful and friendly it makes it a warm relaxing atmosphere." - Parent of a Service User (Young Minds Matter)

"The doctor and clinician were lovely. I was nervous when the doctor came in the room but once he started talking I felt very relaxed. He explained everything to me and talked me through the steps of the medical." - Service User (SARC)

"Keep up the fantastic work, I felt I had nobody and so did my child. In just six appointments we both felt heard. We have been let down by a lot of services but I'm happy to say that Healthy Minds was a big positive and gave me the confidence and energy to keep on fighting for my son’s needs, just when I was at the point of giving up after constant let downs from other services. - Parent of a Service User (Healthy Minds)         

"The service was very easily accessible. Very helpful lady. I was put through to triage straight away and told the following steps as soon as soon as the triage assessment was complete." - Service User (Here4You, Grantham)     

"Well-rounded and pretty well thought out, and the clinician was very knowledgeable and was able to get the assessment back on track when I strayed off topic for example." - Service User (Autism Diagnostic)

 "Everything, they have been amazing and dealt with all of (my child's) health care needs." Parent (Lincolnshire Secure Unit)   

"The team have been brilliant giving me the best support ever and getting me ready for my next move to my Uncle and Auntie’s."  Service User - (Learning Disabilities)                                                                       

"The lady I spoke to was brilliant. She explained everything and put me at ease. Hopefully I can get some help for my son with her recommendations." Parent - (Here4You, Spalding)

"The Clinician approached our sessions with understanding and empathy, she was always available for advice outside of our sessions and went above and beyond to support our family." - Parent -

(Healthy Minds, Lincoln & West Lindsey)


Older People and Frailty Division

(Dementia Support Service – Lincoln and Gainsborough);"...listened to everything I said and gave me good advice for my situation. Very caring and positive in every way." - Service User (Memory Assessment and Management Services (MAMS) Skegness Team)

"My wife and I felt very supported from the start. This was so appreciated at a time when our lives had just been turned upside down. Thank you." - Carer (Memory Assessment and Management Services (MAMS) Lincoln Team)

"She is a very nice lady." - Service User (Memory Assessment and Management Services (MAMS) Gainsborough Team

"It was nice being treated with respect and listening to me." - Service User (Memory Assessment and Management Services (MAMS) Skegness Team

“I felt that I could call them anytime if I needed advice and support, they were very compassionate” - Service User (Dementia Support Service – Lincoln and Gainsborough) 

“Everyone friendly, sympathetic, listened to my comments and happy to involve my husband and listen to his views/comments or answer his questions”.  Relative of a Service User (Dementia Support Service – Lincoln and Gainsborough) 

“Very informative and easy to talk to, very helpful” - Service User (Dementia Support Service – Lincoln and Gainsborough) 

“Things were explained in plain English and my questions or queries were answered” - Service User (Memory Assessment and Management Service, Lincoln)

" [They] have been excellent spending time with me and my husband, really helping us to understand the illness and how I can improve. A really positive approach for which I am grateful” - Service User (Neuropsychology, County-wide)

"He listened with patience to my husband's problems and answered any questions we had.” - Community Mental Health Team, Stamford

"All the team have been brilliant with the support and explanation for my father and to me with helping him come to terms with his condition. I can't thank you all enough." - relative of a service user (Dementia Support Services)

"… was very friendly, professional and made sure she collated plenty of information and of external organisations to help me as a carer for my husband. She made further contact and made it clear she was available if needed in the future. - wife of a service user (Dementia Support Services)

"The service continued to provide me with the opportunity to be involved with my care and treatment which is very important to a patient." - Service User (Dementia Support Services)

“I feel very lucky to have had such kind and caring help and advice without exception. All staff were so very informative and interested in my husband and I. I was very impressed with how easy it was to get access to the HTT doctor and to discuss ongoing issues with my medications. It was good to use your knowledge with things I am unsure of or worried about. I am more than satisfied with the service I received” - Service User (Home Treatment Team)

The session we had was organised, clear and practical.  She delivered the activities with understanding and dealt with issues sensitively.  We felt able to ask any questions, which were all answered clearly.  As a carer, I appreciated the opportunity to chat to her one to one as well.  All in all a thoroughly professional service, followed up with a quick diagnosis.  We are just awaiting further support now. - Service User (Digital Memory Assessment and Management Service ( Digital MAMS)

“We received excellent support at the new and difficult time. As well as support for mum, she provided good emotional support to his family carers. The lady we are in contact with has been amazing. She calmed me down, gave us lots of information that we can access as and when we need to. She was very good with my husband and gave me information for another lady who needs support. We feel blessed to have her help us. All the team were kind, considerate and listened to me. Thank you for explaining the journey of my mother is now with dementia”  Carer - (Dementia Support Service, Lincoln & Gainsborough)

"Excellent service. Friendly staff. Cannot fault anything in Brant Ward. Everything is absolutely immaculate Have been looked after by staff very well. I have been impressed by the friendliness of everyone. Food is excellent. I enjoyed activities and games. I enjoyed watching television at night. The accommodation is superb. I will back with good memories of Brant Ward." Service User (Brant Ward, Lincoln)

"Support staff were professional, yet friendly - gave us all the information and listened to and answered any questions we had." (Dementia Support Service)

“Provided lots of information.  Very knowledgeable.  Explained things to mum.  Know they are there if needed." (Dementia Support Service)

"I was amazed how much help and services there are.  Although at the moment not ready to receive any of the services yet.  I feel a back-up is there for me so I'm no longer anxious." (Dementia Support Service)

Have your say on the services we provide for children and young people. 

Young people and parents/carers are key to the design and delivery of our services. We need to hear your voice, feedback and experience to improve the care we provide for children and young people.

There are many different ways you can have your say, give your feedback, or get involved in service development. 

Click here to have your say.

Accessibility tools

Return to header