Patient Advice and Liaison Service (PALS)

PALS provides:

• Advice and support to service users, families and their carers
• Confidential assistance in resolving problems and concerns quickly
• Information on and explanations of NHS complaints procedures and how to get in touch with someone who can help
• A focal point for feedback from service users to inform service developments
• An early warning system for by monitoring trends and gaps in services and reporting these to the Trust management for action.

PALS can be contacted:

• by phone on: 01529 222265
• by email: PALS@lpft.nhs.uk